Grievance Policy

Policy Title: Continuing Education Grievance

Approved By: Leadership Team

Effective Date: February 8, 2025

Revised Date: n/a

POLICY STATEMENT:

Rooted and Rising Education PLLC provides continuing education and professional training in compliance with the standards, rules, and regulations of the Association of Social Work Boards (ASWB).

As such, Rooted and Rising Education PLLC will comply with the ASWB Approved Continuing Education (ACE) program, which includes training promotion, training content, and interactions with training participants. The Social Work Consultant for Rooted and Rising Education PLLC will monitor course offerings for ACE credit to ensure compliance. 

Refund requests will be handled in accordance with Rooted and Rising Education PLLC’s continuing education refund request policy. While Rooted and Rising Education PLLC’s goal is always to address any concerns proactively, some situations may require individualized decision-making and response.

When a grievance arises regarding Rooted and Rising Education PLLC’s continuing education offerings, the individual should notify Rooted and Rising Education PLLC in writing as soon as possible. Written grievances should include: the individual’s name, address, phone number, the title of the course, and a description of the grievance. The Social Work Consultant will seek to resolve the grievance as soon as possible.

The confidentiality of the individual will be protected as much as possible. A written response, including any necessary action to be taken, will be provided to the individual within 30 days of the date of the grievance. A grievance may be resolved by making appropriate changes to future trainings, providing a different training course, or in another way that addresses the individual’s specific concern.

Records of all grievances, including the decision-making process and a final written response will be kept confidentially by Rooted and Rising Education PLLC for a period of 7 years. 

Please contact Rooted and Rising Education PLLC’s Social Work Consultant, Renee Pledger, with any additional questions (rootedandrisingeducation@gmail.com).